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Guest logistics management

We plan every part of your delegates’ journey, from the moment they register to the day they fly home.

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Guest logistics starts at registration. Our registration form captures each delegate’s dietary, accessibility, accommodation and travel details, so we can plan around them from the start. We map the attendee journey to find the points where things could go wrong and plan for them. We then coordinate flights, airport transfers, hotel check-ins, shuttles, help desks, accessibility, excursions, security and on-site medical services, so delegates can focus on the conference.

Our scope includes

  • Delegate information form: Our registration form captures each delegate’s dietary, accessibility, accommodation and logistical details.
  • Attendee journey mapping: We map the full attendee journey to identify likely pain points and plan for them before delegates arrive.
  • Delegate information pack: We draft an information pack and share it with delegates before they travel, with the details they need for their stay and the event.
  • Flight bookings: We work with our travel agency partner to book delegates’ flights.
  • Airport transfers: We coordinate each delegate’s journey from the plane to their hotel room, including airport pick-ups.
  • VIP and VVIP reception: For VIP and VVIP guests, we make the necessary reception arrangements at the airport.
  • Hotel check-in: We coordinate with the hotel so that delegates check in quickly on arrival.
  • Daily shuttles: We run shuttles between the hotels and the venue on a shared schedule.
  • Delegate help desks: We set up help desks where delegates can get answers and support throughout the event.
  • Delegate phone line: We share a dedicated phone number that delegates can call whenever they need help.
  • Accessibility: Our stages have ramps, and we provide priority queues, quiet rooms and sign-language interpreters. We also advise our clients to make sure their event website has accessibility features.
  • Excursion programmes: We curate excursion programmes for delegates who want to see more of the destination.
  • Accompanying persons programme: We organise a programme of activities for partners and family members travelling with delegates.
  • Medical services: We set up medical services during the event to attend to anyone who falls ill or is injured.
  • Security: We put security arrangements in place for delegates throughout the event, including for VIP and VVIP guests.
  • Business centre: Where requested, we set up a business centre for international delegates, with quick e-SIM registration, printing services and international adapters.

Waridi Events is registered with the Office of the Data Protection Commissioner, and we handle delegate information in line with Kenya’s Data Protection Act.

In their words

The team at Waridi were invaluable in making this event a success, providing excellent advice, negotiation and support across all our logistical planning in the months before the event, and a wonderful extended team for the three days itself.
Rebecca DaviesDirector of Operations, Mo Ibrahim Foundation
The Waridi team demonstrated clear expertise and capacity throughout the planning and execution phases. They were highly responsive, consistently reliable, and a pleasure to work with.
Simon PickardSenior Portfolio Manager, Elrha
Waridi has designed, planned and coordinated various events for me and has proved to be a trusted partner.
Michael M. MurungiPublic Policy and Government Relations Manager, East Africa, Google

Frequently asked questions

What information do you collect from delegates?

Through the registration form we collect each delegate’s dietary, accessibility, accommodation and travel details. We use this information only to plan their stay and the event.

Can you book flights for our delegates?

Yes. We book flights through our travel agency partner. Delegates who prefer to book their own flights can share their details with us so we can plan their transfers.

Do you meet delegates at the airport?

Yes. We coordinate airport pick-ups and transfers to the hotel, so each delegate’s journey from the plane to their room is arranged in advance.

How do you look after VIP and VVIP guests?

We make the necessary reception arrangements at the airport and coordinate their movements with our protocol team.

How do you make hotel check-in faster?

We share rooming lists and arrival times with the hotel ahead of time and coordinate with them so that rooms are ready when delegates arrive.

What is an attendee journey?

It is a map of every step a delegate takes, from registering to flying home. We use it to spot where problems could arise and plan for them in advance.

Will delegates receive information before they travel?

Yes. We draft an information pack and share it with delegates before they travel, so they know what to expect on arrival and during the event.

How will delegates get between the hotels and the venue?

We run shuttles between the hotels and the venue on a schedule that we share with delegates in advance.

Who can delegates call if they need help?

We share a dedicated phone number with delegates, in addition to the help desks at the venue.

Can partners or family members travelling with delegates join activities?

Yes. We organise an accompanying persons programme for partners and family members while delegates attend the conference.

How do you handle security?

We put security arrangements in place throughout the event and coordinate additional security for VIP and VVIP guests.

How do delegates get help during the event?

Through our delegate help desks, which are staffed throughout the event to answer questions and solve problems.

Can you cater for delegates with accessibility needs?

Yes. We capture accessibility needs at registration. Our stages have ramps, and we provide priority queues, quiet rooms and sign-language interpreters. We also advise you on making your event website accessible.

Do you provide medical support during the event?

Yes. We set up medical services on site to attend to anyone who falls ill or is injured.

Can you organise excursions?

Yes. We curate excursion programmes for delegates who want to experience more of the destination before or after the conference.

What is the business centre?

A service point for international delegates, set up where requested, offering quick e-SIM registration, printing services and international adapters.

Planning an event?

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